PROFESSIONAL SERVICES
AI support assistant on an existing website
An assistant grounded in the company's own documentation, answering routine questions and handing off to a human when unsure.
The challenge
The support team answered the same twenty questions every week, and the help centre was hard to search.
What we did
We indexed the existing documentation, built a retrieval-based assistant that only answers from approved content, and added a clear escalation path into the existing ticket system.
The result
Routine questions are answered instantly, and every escalation carries the conversation history with it.
More work
MANUFACTURING
Website redesign for an industrial manufacturer
A dated brochure site rebuilt as a structured WordPress website the sales team can update without developer help.
RETAIL
WooCommerce store for a specialty retailer
A catalogue of 900 products reorganised around how customers actually shop, with a faster checkout.
Have a project in mind?
Tell us what you're building. We'll help you figure out the right way to build it.
