AI & AUTOMATION
Automate the work nobody should be doing by hand.
Document processing, data entry, routing and reporting connected across the tools you already use, with the parts that need judgement left with your team.
THE CHALLENGE
The work worth automating
- Information copied between a mailbox, a spreadsheet and a CRM.
- Invoices and orders typed in from PDFs and emails.
- Weekly reports assembled by hand from three systems.
- Enquiries routed to the wrong person and answered late.
- Tools that each hold a piece of the truth and never sync.
OUR APPROACH
How an automation project runs
Map the process as it really is
We follow the actual steps, including the exceptions people handle informally.
Automate the predictable part
Rules where rules are enough, AI where judgement or unstructured text is involved.
Keep a person in the loop
Review queues and audit trails wherever a mistake would be expensive.
WHAT WE BUILD
What we build
- Document and invoice extraction
- Email triage and routing
- CRM and spreadsheet synchronisation
- Automated reporting and alerts
- Content and translation pipelines
- Internal assistants over company knowledge
KEY FEATURES
What is included in every engagement.
Process mapping
A documented before-and-after of the workflow.
Tool integration
Connections between the systems you already pay for.
Review queues
Humans approve anything the system is unsure about.
Audit trails
Every automated action is logged and reversible.
Error handling
Failures alert someone instead of disappearing quietly.
Training
Your team learns to run and adjust the automation.
TECHNOLOGY
Tools we use for this work.
- OpenAI API
- Node.js
- Zapier / Make
- Webhooks
- Google Workspace API
- PostgreSQL
PROCESS
How the project runs.
- 01Discovery call and technical review
- 02Scope, timeline and fixed proposal
- 03Design and build in reviewable stages
- 04Testing, launch and handover
- 05Support and continued improvement
FAQ
AI Services & Automation questions.
With one high-volume, low-risk process. A first automation usually takes two to four weeks and proves the pattern.
RELATED WORK
Projects in this area.
PROFESSIONAL SERVICES
AI support assistant on an existing website
An assistant grounded in the company's own documentation, answering routine questions and handing off to a human when unsure.
LOGISTICS SOFTWARE
A SaaS platform for field operations
From a spreadsheet-driven process to a multi-tenant web application with roles, billing and reporting.
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Ready to talk about your project?
Tell us what you're building. We'll help you figure out the right way to build it.
